My Cookie Pie UK
The home of luxury cookie pies!

Our dispatch days are Tuesday and Thursday. Our standard delivery service (included in the price) is DPD Next Working Day however we occasionally need to use Royal Mail Tracked services as a backup. We are unable to accept responsibility for delivery delays and damage caused during transit, including when subjected to heat in warm weather. Our products contain chocolate which becomes unstable and melts when subjected to heat. As such, deliveries requested during warm weather are placed entirely at the customer's risk. DELIVERY TO NORTHERN IRELAND, UK ISLANDS AND SCOTTISH HIGHLANDS: Unfortunately, we do not deliver to Northern Ireland. There are increased delivery rates to other UK Islands and the Scottish Highlands. Delivery for these locations will be arranged through Royal Mail 24 Tracked service.

Weekday delivery is included in the price for mainland England, Wales and Scotland (excluding Scottish Highlands). A delivery upgrade is available for those that require delivery to the Scottish Highlands or UK Islands.

We deliver to Scotland but unfortunately we can't deliver to the Scottish Islands. Delivery will usually be through Royal Mail Tracked 24 for Scottish Highlands and the Highland delivery service will need to be selected at check out to cover the extra costs involved.

Unfortunately, we do not deliver to Northern Ireland.

It is the customer's responsibility to provide correct information to My Cookie Pie UK. Should a change be required, e.g. a change of address, it is important that we are informed at the earliest possible opportunity via email to enquiries@mycookiepieuk.com. We will do our best to accommodate any changes but cannot guarantee this will be possible, eg. if we are informed of a change of address after dispatch. My Cookie Pie UK cannot be held responsible for incorrect information on orders placed.

Orders that have already been baked or dispatched cannot be cancelled. Prior to dispatch, orders can be cancelled by emailing enquiries@mycookiepieuk.com.

Of course! Please get in touch by emailing enquiries@mycookiepieuk.com to discuss your needs.

All products are quality checked at the point of dispatch and are carefully packaged to prevent damage during transit. However, once your order leaves our care, we cannot accept responsibility for any damage caused through transit, delivery, weather or any other aspect outside of our reasonable control. As such, we cannot replace them.

The build your own products are expensive as they take more time to make due to the different fillings. They also require additional admin time as ingredients/allergen labels need to be created for your specific requests.

I'm afraid not. None of our products are suitable for people with SOYA, WHEAT, MILK and EGG allergies. Some fillings contain TREE NUTS, PEANUTS, SULPHITES, SESAME and BARLEY. Whilst every effort is made to avoid cross contamination of TREE NUTS, PEANUTS, SULPHITES, SESAME and BARLEY, cross contamination remains a risk due to the size of our workspace and the fact that products are made alongside one another. Please contact us, if you're at all concerned or require further clarification or Click here for full allergen and ingredient information.

We go to great lengths to ensure our products arrive as fresh as possible and are protected from potential knocks and drops during transit. As such, all of our products are wrapped in greaseproof paper and placed in clear sealed bag before being packed in an attractive white box with bubble wrap protection. Once opened, our products should be kept in an airtight container. Cookie pies benefit from being placed in the fridge to firm up before slicing but can then be kept in an airtight container. All products can be frozen for 3 months using the clear sealed bags they arrive in or cling film. To defrost, leave the product out in ambient temperature - there is no need to defrost in the fridge. Our products are best eaten within 6 days of dispatch but they usually last longer if stored correctly (usually up to 8-10 days). If they go a bit dry, our products can be revived by warming gently in the microwave for a couple of seconds.

Absolutely! Cookie pies and cookies are delicious when heated up as the heat releases even more sweetness and it softens the texture too. When warm, it's best served with a side of ice cream to balance the sweetness. To heat your cookie slice, pop it in the microwave for 20-40 seconds (timings will depend upon the power of your microwave). This will result in your cookie having a soft and gooey texture.

Shrinkage (which can cause cracking and sinking of the pie lid) can sometimes happen and is an absolutely normal part of the baking process and can't be avoided.